FAQs Help
Placing Orders
How do I place an order?
You can order directly through our website by selecting your product, adding it to your cart, and completing checkout.
Can I cancel my order?
Orders can be modified or canceled before they are dispatched. Contact us as soon as possible to make changes.
What payment methods do you accept?
We accept major debit and credit cards, PayPal, and other secure payment options. Also we offer 3 installment payments
Order confirmation
Installation
Do you offer installation services?
Yes, we provide professional installation for hot tubs, saunas, pergolas, fireplaces, and more.
How much does installation cost?
Installation fees vary by product and location. Contact us for a quote.
Can I install the product myself?
Some products, like ice baths and massage chairs, are DIY-friendly, but larger items require professional installation.
What should I prepare before installation?
Ensure the area is accessible and clear. For larger installations, check for suitable space and ground preparation if needed.
Shipping & Delivery
Where do you deliver?
We deliver across the UK, including mainland and select remote areas. Additional charges may apply for certain locations.
How long does delivery take?
Standard delivery takes5-10 working days, while larger items like hot tubs and saunas may take2-4 weeks.
Will I receive tracking information?
Yes, once your order is dispatched, we will provide tracking details via email.
Do I need to be home for delivery?
For smaller items, standard delivery applies. For larger products, someone must be present to receive and inspect the item.
Returns & Returns
What is your return policy?
We accept returns within 14 daysof delivery, provided the item is unused, in its original packaging, and in resellable condition. Some custom or made-to-order items may be non-returnable.
How do I request a return?
To initiate a return, contact our customer service team with your order details. We will guide you through the process and provide return instructions.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is faulty or damaged upon arrival. We recommend using a tracked service.
When will I receive my refund?
Refunds are processed within 14 business daysafter we receive and inspect the returned item. The refund will be issued to your original payment method.