Shipping & Delivery Policy
At Serene, we are committed to delivering your order quickly, safely, and efficiently. Below, you will find details on our shipping and delivery process, including estimated timeframes, costs, and requirements.
Delivery Areas
We currently deliver across the UK mainland. If you are in a remote area or offshore location, please contact us before placing your order to confirm delivery availability and any additional charges.
Delivery Timeframes
Delivery times vary depending on the product and location. Estimated timeframes are as follows:
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Smaller items (e.g., massage chairs, portable saunas, accessories): 5-10 working days
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Larger items (e.g., hot tubs, saunas, pergolas, swim spas, fireplaces): 2-4 weeks
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and delivery location. Some products may qualify for free delivery—this will be clearly stated on the product page.
For large or heavy items, additional handling fees may apply. Please contact us if you need a specific shipping quote before purchasing.
Delivery Process
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Once your order is dispatched, you will receive a confirmation email with tracking details (where applicable).
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For large or heavy items, our delivery team will contact you in advance to schedule a convenient delivery date.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours with photos and a description of the issue. We will work quickly to resolve the matter by arranging a replacement or repair.
Contact Us
If you have any questions about our shipping and delivery policy, please reach out to our customer service team at: Support@sereneuk.com.